FAQ
Do I pay grocery prices?
Yes. You pay the item price for groceries.
If an item price changes due to market pricing, you’ll see it reflected on the product.
How are items selected?
We curate items that meet three standards:
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Quality you’d buy for your own household
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Reliability (consistent availability)
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Delivery-ready (travels well, arrives correctly)
You’ll see staples, seasonal favorites, and premium options without a cluttered “endless aisle.”
What stores do you shop?
We source from trusted local and national grocery partners based on availability and quality.
If you have store preferences, VIP tiers can request them when possible.
How do substitutions work?
You choose your substitution preference once, and we follow it:
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Best match (recommended)
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Same brand only
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Same item, different size
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No substitutions
We only message you when a substitution would be meaningfully different or when you’ve selected “no substitutes.”
VIP+ members can opt into hands-off substitutions for a fully concierge experience.
Where do you deliver?
We currently deliver in Dana Point and surrounding Orange County neighborhoods as capacity allows.
Are delivery fees really $0?
Yes. No membership. No delivery fees. No hidden surprises.
Can I cancel anytime?
Yes. You can cancel your order any time before shop checkout.
Do you deliver same-day?
Same-day is available when capacity allows. Most orders are delivered same day.
Do you offer white-glove delivery?
Yes, we believe in exceptional service.
Do you offer shipping?
Yes, we offer shipping on most items. Excluding any perishables. We charge a flat shipping rate of $6.99 regardless of how much you order.
Do you offer returns/ refunds?
Yes, we offer refunds on orders that do not meet quality standards, orders that can't be fulfilled or wrongful delivery. Some exceptions do apply.