Refund policy

Apex Delivered Refund Policy

Effective Date: August 13, 2026

At Apex Delivered, we want every grocery delivery to arrive fresh, accurate, and in good condition. If there is an issue with your order, we’re here to help.

1. Refund Request Window

Customers may request a refund or account credit within 7 days of the delivery date.

Requests submitted after 7 days may not be eligible for a refund unless Apex Delivered determines that an exception is appropriate.

2. Eligible Refunds

A refund may be issued when:

  • Items are missing from the order.
  • The wrong item was delivered.
  • An item arrives damaged or unusable.
  • Perishable groceries arrive in an unacceptable condition.
  • An item is spoiled or appears unsafe to consume.
  • The order contains a significant quantity or pricing error.
  • The customer was charged for an item that was not delivered.
  • Another delivery issue materially affected the customer's order.

3. How to Request a Refund

Customers should contact Apex Delivered within 7 days of delivery and provide:

  • Order number
  • Item(s) affected
  • Description of the issue
  • Photo(s), when applicable

Photos may be requested for damaged, incorrect, or poor-quality items to help us investigate the issue.

4. Refund Amount

Depending on the circumstances, Apex Delivered may provide:

  • A full refund for the affected item
  • A partial refund
  • A replacement item
  • Apex Delivered account credit
  • A full order refund when the circumstances justify it

Refunds are generally limited to the affected item or portion of the order unless the entire order was materially affected.

5. Refund Processing

Once a refund is approved, Apex Delivered will process it to the original payment method when applicable.

The time it takes for the refund to appear in the customer's account may vary depending on the customer's bank or payment provider.

6. Promotional Discounts and Credits

Refunds involving promotional discounts, coupons, credits, or other special offers may be adjusted to reflect the actual amount paid by the customer.

Promotional credits are generally non-refundable and may not be converted to cash.

7. Customer Order Changes and Cancellations

This refund policy applies primarily to issues with delivered orders. Cancellation eligibility may depend on the status of the order and whether shopping or delivery has already begun.

Customers should contact Apex Delivered as soon as possible if they need to cancel or modify an order.

8. Quality Guarantee

Our goal is simple: you should receive the groceries you ordered in the condition you reasonably expect.

If something isn't right, please let us know within 7 days. We'll review the issue and work to provide a fair resolution.

9. Policy Changes

Apex Delivered reserves the right to modify this refund policy at any time. Any changes will be posted through our website or applicable customer communication channels.

Apex Delivered
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