Shipping policy

Apex Delivered — Local Delivery Policy

Service Area

Apex Delivered offers local grocery delivery within designated service areas.

Delivery availability is based on:

  • Your delivery address

  • Current service coverage

  • Membership tier

  • Operational capacity

We may adjust service areas over time to maintain delivery quality.

Delivery Windows

When placing an order, members select from available delivery windows.

  • Delivery windows are estimates, not exact arrival times

  • We prioritize on-time, unhurried delivery over speed

  • Traffic, weather, and store conditions may affect timing

If a delay occurs, we’ll notify you promptly.

Handling & Quality Standards

Every Apex order is:

  • Carefully selected for freshness and quality

  • Checked for expiration dates at pickup

  • Packed to protect temperature-sensitive items

  • Handled with consistency and care

Substitutions follow your preferences whenever possible.

Delivery Completion

A delivery is considered complete when:

  • The order is delivered to the address provided, or

  • Left in a safe location according to your delivery instructions

If no instructions are provided:

  • We may leave the order at the door

  • We are not responsible for spoilage after delivery completion

Access & Availability

Members are responsible for ensuring:

  • Accurate delivery address

  • Access to gated buildings or secured locations

  • Availability during the delivery window, if required

Failed deliveries due to access issues or unavailable recipients are not eligible for refund.

Alcohol & Restricted Items

Where applicable:

  • Valid government-issued ID may be required at delivery

  • The recipient must meet legal age requirements

  • Failure to provide ID may result in delivery refusal without refund

Order Changes & Cancellations

  • Orders may be modified or canceled before shopping begins

  • Once shopping has started, changes may be limited or unavailable

  • Same-day orders are subject to tighter cutoffs

Weather & Force Majeure

Severe weather or unforeseen events may impact delivery timing or availability.

In these cases, Apex Delivered may:

  • Delay delivery

  • Reschedule your order

  • Issue a credit at our discretion

Fair Use

To maintain service quality:

  • Excessive delivery issues or misuse may result in account review

  • Apex Delivered reserves the right to refuse service if policies are repeatedly violated

Our Commitment

Local delivery isn’t just transportation.
It’s handling, timing, and trust.

We design our delivery process to be predictable, careful, and respectful of your time.