Cancellation policy

Apex Delivered Order Cancellation Policy

Effective Date: August 13, 2026

At Apex Delivered, we understand that plans can change. Our cancellation policy is designed to make it easy for customers to cancel an order when possible while allowing us to efficiently process orders that have already entered the shopping or fulfillment process.

1. Cancellation Before Shopping Begins

Customers may cancel their order at any time before shopping or fulfillment has begun.

When an order is successfully canceled before shopping begins:

The order will be canceled at no additional cancellation cost.
The customer will be eligible for a refund of the amount charged for the canceled order.
Any applicable refund will be returned to the original payment method when possible.
Promotional discounts, credits, or coupons may be subject to their original terms.

2. Once Shopping Has Begun

Once an Apex Delivered shopper has begun shopping for an order, the customer may no longer be eligible for a full cancellation refund.

If shopping has already begun, Apex Delivered may be unable to cancel the order because time, labor, and other fulfillment costs may already have been incurred.

Customers who need to cancel an order after shopping has begun should contact Apex Delivered as soon as possible. We will review the circumstances and determine whether a refund or partial refund is available.

3. How to Cancel an Order

Customers should submit cancellation requests through the available Apex Delivered customer support or order-management options.

Customers should provide their:

Order number
Name associated with the order
Reason for cancellation, if requested

Customers should request cancellation as soon as possible to maximize the opportunity to cancel before shopping begins.

4. Orders That Have Already Been Delivered

Once an order has been delivered, it is no longer considered eligible for cancellation.

However, customers may still qualify for a refund or other resolution under the Apex Delivered Refund Policy.

5. Refund Processing

For approved cancellations, Apex Delivered will initiate the applicable refund after the cancellation is confirmed.

The time required for the refund to appear in the customer's account may vary depending on the customer's bank, credit card company, or payment provider.

6. Promotional Orders

If an order was placed using a promotional discount, coupon, or account credit, the cancellation and refund amount may be calculated based on the actual amount paid and the terms of the applicable promotion.

7. Apex Delivered Cancellations

Apex Delivered reserves the right to cancel an order when circumstances prevent us from safely or reasonably fulfilling it.

Examples may include:

Product availability issues
Payment authorization problems
Incorrect or invalid delivery information
Severe weather
Delivery-area restrictions
Safety concerns
Technical issues
Other circumstances outside Apex Delivered's reasonable control

When Apex Delivered cancels an order before fulfillment, the customer will generally receive a refund of amounts charged for the canceled order.

8. Policy Changes

Apex Delivered reserves the right to modify this Order Cancellation Policy at any time. Updated policies will be posted through our website or applicable customer communication channels.